Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shevchikelena1@gmail.com. Please note that returns will need to be sent to the following address: Prodloužená 262, 53009 Pardubice 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shevchikelena1@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain items cannot be returned where an exception to the statutory right of withdrawal applies. This includes products made to the customer's specifications or clearly personalized items.

This exception does not affect your rights if an item arrives damaged, defective, incorrect, or otherwise does not conform to the order.

Please contact us if you have questions about whether a specific item is eligible for return.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, except where a legal exception to the right of withdrawal applies, including goods made to your specifications or clearly personalized goods.

The 14-day withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receives the goods. To exercise your right of withdrawal, please contact us at shevchikelena1@gmail.com with a clear statement of your decision to withdraw.

You may inspect the goods only to the extent necessary to establish their nature, characteristics and functioning. You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.

Unless the item is defective, incorrect, damaged, or otherwise required by applicable law, the customer is responsible for the direct cost of returning the goods.

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be made to your original payment method. Where applicable law requires reimbursement following a valid exercise of the right of withdrawal, we will reimburse the payments due to you within the legally required time period. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent them back, whichever occurs first.

Please remember that your bank or credit card company may require additional time to process and post the refund.

If you have any questions about a refund, please contact us at shevchikelena1@gmail.com.