Frequently Asked Questions
What kind of products do you offer?
LARYSA Textile Atelier offers a curated collection of decorative textile pieces designed to bring warmth, texture and character to your home. Our collection may include textile wall art, macramé-inspired décor, woven pieces and other distinctive textile designs.
Are all products handmade?
Product details and production information may vary from item to item. Please check the individual product description for specific information about materials, techniques and production.
Will the colours look exactly like the photos?
We do our best to represent colours and textures accurately. However, slight variations may occur due to lighting, screen settings, materials and the characteristics of textile products.
How do I know the size of an item?
Dimensions will be listed on each product page. We recommend checking the measurements carefully before ordering, especially when choosing wall décor for a specific space.
How much does shipping cost?
Available shipping options and applicable costs are shown at checkout based on your delivery destination.
How long will delivery take?
Estimated delivery times depend on the destination, product and selected shipping method. Available delivery information will be displayed during checkout or provided with the relevant product information.
Will I receive tracking information?
When tracking is available, tracking details will be provided after your order has been dispatched.
What if my order arrives damaged?
Please contact us as soon as possible after receiving your order and provide your order details together with clear photographs of the item and packaging. We will review the situation and assist you with the next steps.
Can I return an item?
Return eligibility and applicable conditions are explained in our Refund Policy. Please review the policy before requesting a return.
How can I contact you?
You can reach us through our Contact Us page. We will be happy to help with questions about products, orders or delivery.